Find Answers | Carnival Cruise Line

  1. Glossary of Shipboard Terms

    AFT – Near, toward or in the rear of your cruise ship. ATRIUM – Like the lobby of a hotel, this is the central hub of your cruise ship, where you will find the Guest Services Desk…

    Date Updated:

    08/04/2021

  2. Are all Cruises and Ships Similar?

    Looking at cruise ships from the outside, it is easy to assume that every ship and every cruise is similar. However, there is a large and varied range of experiences awaiting you on each and every…

    Date Updated:

    11/07/2019

  3. Early Saver Promotion

    Early Saver will be available up to 76 days prior to sailing for short cruises (5 days or shorter) and up to 91 days prior to sailing for long cruises (6 days and longer). Early Saver guests are…

    Date Updated:

    04/06/2021

  4. Decorating Your Stateroom Door and Stateroom

    We recognize some of our guests like to decorate their staterooms and we, too, love seeing your creative decorations. However, for safety reasons, we must ask that you abide by the following…

    Date Updated:

    07/02/2019

  5. Stateroom Television Programming

    Stateroom Television Programming – Subject to Change Grab the remote, order room service and catch a movie or TV show … all from the comfort of your stateroom.  Stateroom TV Lineup We…

    Date Updated:

    06/10/2021

  6. Wedding Package FAQs

    Please Note: We are not accepting any new reservations for weddings or renewal of vows until further notice. Our goal is to ensure we can continue to deliver that exceptional value and experience we…

    Date Updated:

    01/20/2022

  7. Carnival’s Future Cruise Vacation “Welcome Home” Program

    Relaxing on your deck chair and dreaming about your next cruise ? Nothing can beat this cruise except your next one. Our Future Cruise Vacation Program gives you the opportunity to book your next…

    Date Updated:

    01/30/2020

  8. Cruise Vessel Security and Safety Act of 2010

    There is nothing more important to us than the safety of our guests. Comprehensive, fleet-wide security practices have been in place for many years, which include the reporting of alleged crimes…

    Date Updated:

    04/22/2021

  9. How do I Choose an Itinerary?

    Once you’ve decided on a Carnival cruise for your next vacation, you still have some big decisions to make, starting with: how do I choose an itinerary? There are a number of factors to consider when…

    Date Updated:

    11/07/2019

  10. Locations Where You Can Smoke

    Please note where you may smoke on your cruise. Follow this link for Carnival’s Tobacco and Marijuana Smoking Policy . Carnival Breeze  | Carnival Celebration |  Carnival Conquest…

    Date Updated:

    03/07/2022

  11. Cloud 9 Spa

    Our luxurious Cloud 9 Spas are over 20,000 square feet and are featured on twelve Carnival ships. Carnival’s Cloud 9 Spa™ and Cloud 9 Spa staterooms and suites are on the following ships…

    Date Updated:

    03/15/2022

  12. Cruise Ship Safety Features

    Carnival provides a safe and enjoyable vacation experience to nearly 4 million passengers a year and we can assure you that the safety of our guests and crew is our number one priority. Carnival’s…

    Date Updated:

    05/27/2015

  13. Laundry Service

    Self-Service Launderettes Self-service launderettes are located on staterooms decks. There are 2 or 3 washers, 2 or 3 dryers, and 1 iron and ironing board in each launderette. The cost is…

    Date Updated:

    02/04/2022

  14. Carnival Gift Cards – Frequently Asked Questions

    The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking on our ships * , online pre-purchase of shore excursions, spa…

    Date Updated:

    04/06/2022

  15. Shore Excursion FAQs

    Who can book? Guests must order directly through Carnival.com. We will not accept Pre-Sail orders by telephone, fax, email or mail. To be eligible, the guest must have: Fully deposited cruise booking…

    Date Updated:

    02/01/2022

  16. Entertainment and Activities

    Updated

    Carnival’s HUB App offers an at-a-glance overview of the day’s events, including activity and entertainment options, dining choices, children’s programming and more.  The following…

    Date Updated:

    05/02/2022

  17. Norovirus

    Norovirus is an extremely common and highly contagious virus which causes gastroenteritis. It is sometimes referred to as the ’24-hour stomach bug’. The Centers for Disease Control estimates…

    Date Updated:

    02/28/2019

  18. Shipboard Staffing and Equipment / Medical Emergencies

    Medical Staffing and Equipment  In order to maintain a safe and comfortable environment for our guests, our medical centers meet or exceed the standards established by the Cruise Lines…

    Date Updated:

    05/27/2015

  19. Sending Money to a Guest On Board

    Friends and family can send money to guests on board using one of the following services: MoneyGram Express Payment Money will only be transferred from our office to the ship during regular business…

    Date Updated:

    05/09/2017

  20. Carnival’s Fly2Fun Air Program

    What are the benefits of booking Carnivals new Fly2Fun® Air Program? There are several benefits to booking Carnival’s Fly2Fun Program. Our new air program allows you to select air options from major…

    Date Updated:

    07/23/2021

  21. VIFP Club – Carnival’s Recognition Program

    What is the VIFP Club®? The VIFP Club stands for the Very Important Fun Person Club, Carnival’s guest recognition program. If you’re a Past Guest, the program recognizes you for your continued…

    Date Updated:

    06/17/2021

  22. Traveling with Infants and Toddlers

    Making Your Cruise Reservation Cruise fares are per person which includes children and infants. When traveling with two full fare guests, additional guests in the same stateroom pay a discounted…

    Date Updated:

    02/18/2021

  23. Infant Policy

    Updated

    Cruise fares are per person which includes children and infants. When traveling with 2 full fare guests, additional guests in the same stateroom pay a discounted cruise fare. Children less than…

    Date Updated:

    04/19/2022

  24. The Fun Shops Gift Orders

    Want to make your cruise a little extra special? The Fun Shops is just the thing for you. From merchandise to flowers to food or alcohol, we have lots of gifts to choose from. To see…

    Date Updated:

    06/30/2021

  25. Beverages

    Updated

    Carnival Cruise Line has reached an agreement with PepsiCo to be the preferred beverage provider across our North American fleet .  PepsiCo’s line-up of traditional sodas and non-carbonated…

    Date Updated:

    04/23/2022

  26. Specialty Restaurants – Dining Reservation Information

    Like any destination restaurant, reservations are highly recommended. Reservations can be made prior to your cruise on Carnival.com by accessing ‘Manage My Booking/Cruise Manager’ . Requested…

    Date Updated:

    04/07/2022

  27. John Heald’s, “Cruise with John – For Fun’s Sake #5”

    Updated

    You will be happy to know, finding a cruise featuring John Heald just got easier! John spent decades delighting Carnival guests as a Cruise Director, so it’s easy to see why he built up such a unique…

    Date Updated:

    04/11/2022

  28. Cruise Cash Program

    What is it?   Cruise Cash provides a credit to a guest’s Sail & Sign account. This credit is good for any charge made to the guest’s account including taxes and gratuity charges. Cruise…

    Date Updated:

    06/26/2020

  29. Circle “C” (Young Teens 12-14 Years)

    The best place to be for Teens, ages 12 to 14. Meet new friends, play sports, play video games, watch movies and more! You can also enjoy the exclusive Circle “C”® lounge where you can Cruise, Chill…

    Date Updated:

    06/26/2020

  30. Faster to the Fun FAQs

    Faster to the Fun is entirely optional for those who are interested in paying a little extra to receive these special benefits, which are also available on a complimentary basis to VIFP Platinum and…

    Date Updated:

    06/26/2020

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